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Returning Items

Question? 1-800-522-4031
CostumeCity.Com
T. 1-800-522-4031
F. 1-206-859-4299
E. sales@costumecity.com


 

 

We carry the highest quality products and offer the best level of service possible. Your satisfaction is our number one concern. To return or exchange an item, please follow our return policy as outlined below:

Note : Exceptions may be applicable to this return policy, such as oversized shipment, international shipments, fragile items, custom made items, rare items, etc. Any exceptions are described in the respective item descriptions and/or in the international order page.

• First, you must obtain a Return Authorization Number by contacting our office via email within 5 days of receiving your items.

After you notify us to request a Return Authorization Number you should receive an email reply, with that number, normally within 24 hours.

• Orders can be returned within 5 days of receipt. 10% restocking fee may apply on all returns. Actual shipping cost incurred may not be refunded.

EXCEPTIONS:
• Due to the extreme seasonality of Halloween costume business, we do NOT accept returns from October 15 through November 31, 2013. All orders are final during this period. Costumes being returned must be postmarked no later than October 14, 2013 to be eligible for credit.

• All returned merchandise MUST be in its original, new condition. Please look at the item carefully before opening the factory sealed package until you are satisfied with your purchase.

• Any return received with missing items or without original packaging will not be credited. Please DO NOT return worn or used costumes.

• We do not accept returns on items after 5 days of your receiving the original shipment. There are no refunds or exchanges on custom orders.

• All sales shipped outside the USA are FINAL. We do not give refunds or allow exchanges on items shipped outside the USA.

• It is the customer's responsibility to ship an item back to Costume City for return or exchange. Please make sure when you are ordering that you have chosen the correct item, the correct size and that your quantities are correct.

• Shipping charges can only be refunded up to $7.00 if the return is due to our error.

• We recommend you ship your return items via FedEx or insured USPS Parcel Post with "signature confirmation of delivery" for your protection. We can not be liable for packages lost in transit.

• After we have received your returned item, it may take up to one week to process. If you purchased using a credit card or PayPal, refunds will be credited to the same credit card or PayPal account only. If you purchased by check or money order, a refund check will be mailed to you.

• Important! When you receive your package, DO NOT open the box with a sharp object! Costume City will NOT accept returns on items that have been cut with a knife while opening the box.

Returning Address:

The Costume City, Inc.
374 Upland Dr.
Seattle, WA 98188

Tel : 800-522-4031 (Toll Free)

Request return authorization at:
service1@costumecity.com



Contact Us
The Costume City, Inc.
374 Upland Dr.
Seattle WA 98188
T. 1-800-522-4031
F. 206-2859-4299
service1@costumecity.com

 


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