Here at Costume City we are determined to give our customers both
the best quality and the lowest prices possible. With our Low Price
Guarantee Offer we assure all our valued customers that if you find
a particular item purchased from Costume City for a lower price
on any other online retailer, we will match their price and, if
you are eligible according to our requirements, we will refund
you the difference you paid plus 25%. For example, if the
difference is of twenty dollars, then you will be receiving twenty-five
dollars in your account.
Within seven days of your purchase, if you find the same product
at a lower price on any other online shop, then just contact
us. Drop us an email at service1@costumecity.com or fax
us the details of the offer you found to 206-859-4299. Make sure
to mention all the necessary details of the offer you found. Additionally,
you should also include your e-mail address, your name, your order
number and the product ID in the information you provide us. And
of course, a link to the website that hosts the offer you found
will also be required.
Once we receive your claim you will receive a confirmation email
and processing will start within three business days. Additional
information might be needed during processing. Your claim will then
be reviewed within a week's time and you will be notified via e-mail
if you are eligible for the refund. Once approved, the total payment
will be sent to the same credit card or PayPal account you used
to make your original purchase. If you have any further queries
please call us at 1-800-522-4031 and we will be more than happy
to help you.
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